PUBLICATION:              National Post

DATE:                         2004.11.06

EDITION:                    All but Toronto

SECTION:                  Canada

PAGE:                         A4

BYLINE:                     Brian Hutchinson

SOURCE:                   National Post

ILLUSTRATION:     Black & White Photo: Mike Blake, Reuters /VANCOUVER/WASHINGTON BORDER: 92 of Canada's 147 land border crossings are staffed by a single officer.; Map: National Post / A map showing the location of Roosville, B.C.: (See print copy for complete map.)

NOTE: bhutchinson@nationalpost.com

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Lone officer guards most borders: 103 'work-alone sites': 'No one can believe it when I tell them we work unarmed and alone'

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The majority of Canada's 160 border crossings are patrolled by ill-equipped customs officers who are forced to work alone, without reliable communications devices and quick access to emergency support, warns an internal "risk evaluation" memo prepared by the Canada Border Services Agency.

The 30-page internal memo reveals that 92 of the nation's 147 land border crossings, and 11 of 13 border marinas, are classified as "work-alone sites" by the CBSA, the federal agency in charge of protecting the nation's borders.

Custom agents say a severe staffing shortage has created a dangerous situation, one that contributed to the death of a customs officer working alone at a remote border crossing three weeks ago.

On Oct. 17, border agent Adam Angel was discovered lying in a pool of his own blood and vomit at a "work-alone" crossing in Roosville, B.C., an isolated community about 300 kilometres southwest of Calgary, on the Montana border.

Mr. Angel had been nearing the end of a solo graveyard shift at the Roosville crossing. Just before 7 a.m., three co-workers arrived for work and found him lying face down in his booth. Mr. Angel died on his way to hospital.

While there was no sign of foul play at the scene, the cause of his death is unknown; a coroner's report is still pending. It is believed that Mr. Angel suffered either a heart attack or brain aneurysm.

The tragedy could have been prevented, his colleagues say, had Mr. Angel been working with another customs agent.

"Adam was put in a dangerous position. It is completely unacceptable that he is dead because he was working alone," said a veteran customs agent based in Roosville. "If there was someone working with him, he might still be alive today, and his pregnant wife might still have a husband. We're all traumatized by it. We've been saying for years that someone is going to have a medical emergency or get into a violent confrontation at a border crossing. Now it has happened."

The tiny B.C. border crossing is among many that are vulnerable to foreign criminals and terrorists, said the Roosville agent. Fearing reprisal from his superiors, he refused to be identified.

Most of the work-alone border crossings are in quiet, remote areas, far from police and medical services. Almost 70% of the work-alone sites experience "technical difficulties with their communications tools [e.g. radios not working properly, old equipment, poor cellular reception, dead zones due to geography]," the CBSA report notes.

Personal protection is also an issue. Unlike their U.S. counterparts, Canadian customs inspectors are not issued firearms. Instead, they carry only pepper spray and batons and wear bulletproof vests.

Canadian border agents working solo are instructed to "withdraw when they feel danger" from "unfavourable clients," according to the CBSA report.  "It's a ridiculous situation," said the Roosville border officer. "No one can believe it when I tell them that we work in the middle of the mountains, late at night, unarmed and alone.

"We can't stop someone if they want to drive across [the border]. I'd say that 60% of the time, people can drive straight through our ports. I've seen it happen. And even if we can get a call out to the RCMP, they are also understaffed. It takes them 45 minutes to respond and sometimes they can't respond at all. It's not safe, it's not in the interests of national security, and it has to end."

B.C. Conservative MP Jim Abbott obtained a copy of the internal CBSA report yesterday and shared copies of it with reporters. The Roosville border crossing sits in his federal riding. "I've been hearing from a lot of people in my constituency since Mr. Angel's death," said Mr. Abbott. "Obviously, the Liberal government only pays lip service to the security of our country."

CBSA officials would not discuss specific details contained in the five-month-old report, such as the location of those border crossings with a risk rating identified as "high." CBSA spokesman Chris Kealey said only that the agency "is very concerned that a document with this kind of information is floating around and could be made public. It is a work in progress, not a final document."

Among the report's 21 recommendations is that a "formal memorandum of understanding be negotiated with the U.S. Customs and Border Protection Agency, to allow for reciprocal provision of incident management, including the provision of first aid."

"We're already supposed to ask the Americans to help us, when we can't help ourselves," said one customs officer. "But that didn't help Adam Angel, did it?"

The Roosville border station is now staffed with at least two officers at all times. According to Customs and Excise Union executive Steve Pellerin-Fowlie, this is merely a "temporary" solution that won't last past Christmas.

"We need more resources and more protection," said Mr. Pellerin-Fowlie, adding that his union's 4,000 customs officers have been working without a contract for months and are now in a legal strike position.

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